Privacy policy

1. About This Privacy Policy

 

This Privacy Policy explains:

  • What personal data we collect
  • How we collect your data
  • How we use your data
  • When we may share your data
  • How we protect your data
  • Your rights regarding your personal data
  • How you can contact us for privacy-related concerns

This Privacy Policy is prepared in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and other applicable rules and regulations.

This Privacy Policy applies only to our website. If you are redirected to third-party websites, payment gateways, marketplaces, or external platforms, we encourage you to review their respective privacy policies.

 


2. Personal Data We Collect

 

We may collect personal data that you voluntarily provide to us when you use our website, place an order, create an account, contact us, subscribe to our newsletter, participate in promotions, or interact with us in any other way.

The personal data we may collect includes:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order details
  • Payment-related transaction details
  • Account login details
  • Customer support communication
  • Feedback, reviews, or survey responses
  • Any other information you choose to provide to us

We may also collect information related to your order history, products viewed or purchased, number of visits to our website, and services accessed through our website.

 


3. Data Collected Automatically

 

When you visit our website, we may automatically collect certain information about your device, browser, and interaction with our website.

This may include:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages viewed
  • Time spent on pages
  • Links clicked
  • Products viewed
  • Cart activity
  • Referring website or source
  • Site navigation patterns
  • Diagnostic and usage data

We may collect this information through cookies, pixels, analytics tools, and similar technologies.

 


4. Cookies and Tracking Technologies

 

We use cookies and similar technologies to improve your browsing experience, process your cart, remember your preferences, analyze website traffic, and improve our services.

Cookies may be used to:

  • Remember and process items in your shopping cart
  • Save your preferences for future visits
  • Understand how users interact with our website
  • Improve website performance and user experience
  • Provide relevant product recommendations
  • Support marketing and advertising activities, where applicable

You may choose to disable cookies through your browser settings. However, disabling cookies may affect certain features of the website, including cart, checkout, account login, or personalized browsing experience.

 


5. How We Use Your Personal Data

 

We may use the personal data collected from you for the following purposes:

  • To process and fulfil your orders
  • To deliver products to your shipping address
  • To process payments and refunds
  • To communicate with you regarding your order
  • To provide customer support
  • To respond to your queries, complaints, or requests
  • To create and manage your account
  • To personalize your shopping experience
  • To improve our website, products, and services
  • To send you offers, updates, promotional messages, or newsletters, where permitted
  • To request feedback, ratings, or reviews
  • To conduct surveys, contests, or promotional activities
  • To detect, prevent, and address fraud, security issues, or misuse
  • To comply with applicable laws, legal obligations, or regulatory requirements
  • To enforce our Terms & Conditions, policies, and agreements

You may opt out of promotional communications by contacting us at sales@indicwisdom.com or by using the unsubscribe option provided in our communications, where available.

 


6. Legal Basis for Processing Personal Data

 

We may process your personal data on the following grounds:


Consent

 

We may process your personal data when you voluntarily provide it to us, such as when you create an account, place an order, subscribe to updates, accept cookies, or contact us.


Legitimate Use

 

We may process your personal data for legitimate business purposes, including order fulfilment, customer support, fraud prevention, website improvement, marketing, analytics, and service enhancement.


Legal Compliance

 

We may process or retain your data where required to comply with applicable laws, tax regulations, court orders, regulatory requirements, or lawful government requests.

 


7. Disclosure of Personal Data

 

We do not sell your personal data.

However, we may share your personal data with trusted third parties where necessary for business, operational, legal, or service-related purposes.

We may share your data with:

  • Delivery and logistics partners
  • Payment gateway and payment processing partners
  • Website hosting and ecommerce platform providers
  • Technology and IT service providers
  • Customer support service providers
  • Marketing, analytics, and advertising service providers
  • Professional advisors, auditors, or legal consultants
  • Government authorities, regulators, or law enforcement agencies, where required by law
  • Successor entities in case of merger, acquisition, restructuring, sale, or transfer of business assets

Where we use third-party service providers, we expect them to handle your personal data securely and only for the purposes for which the data has been shared.

 


8. Ecommerce Platform and Payment Processing

 

Our website may use third-party ecommerce, hosting, logistics, analytics, and payment processing services to operate and fulfil customer orders.

Payment information is processed securely through third-party payment gateways. We do not store complete credit card, debit card, UPI, net banking, or payment authentication details on our own servers.

Payment processors may collect and process your payment data in accordance with their own privacy policies and applicable legal requirements.

 


9. Marketing and Communication

 

With your consent or where legally permitted, we may use your contact details to send you updates about our products, offers, new launches, discounts, newsletters, or promotional campaigns.

These communications may be sent through email, SMS, phone, WhatsApp, or other digital channels.

You may opt out of receiving marketing communications at any time by writing to us at sales@indicwisdom.com.

Please note that even if you opt out of marketing communication, we may still send you important transactional messages related to your orders, payments, refunds, delivery, account, or customer support queries.

 


10. Data Retention

 

We retain your personal data only for as long as necessary for the purposes described in this Privacy Policy.

We may retain data for longer where required for:

  • Legal compliance
  • Tax, accounting, and audit purposes
  • Dispute resolution
  • Fraud prevention
  • Enforcement of our legal rights
  • Regulatory requirements

Even after deletion, certain data may continue to remain in backup, archival, legal, or audit records for a limited period, as permitted by applicable law.

 


11. Data Security

 

We adopt reasonable technical, administrative, and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, misuse, loss, or destruction.

These measures may include:

  • Secure server infrastructure
  • Limited access to personal data
  • SSL encryption where applicable
  • Secure payment processing through third-party gateways
  • Malware monitoring and security checks
  • Internal confidentiality obligations

While we take reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your personal data.

You are responsible for maintaining the confidentiality of your account login details, password, device, and browser access.

If you believe that your interaction with us is no longer secure or your account has been compromised, please contact us immediately at sales@indicwisdom.com.

 


12. Data of Minors

 

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal data from children. If you are a parent or guardian and believe that a child has provided us with personal data, please contact us at sales@indicwisdom.com, and we will take appropriate steps to delete such information, where required.

 


13. Your Rights as a Data Principal

 

Subject to applicable law, you may have the following rights regarding your personal data:

 

Right to Access Information

 

You may request information about the personal data we collect, use, store, or disclose about you.



Right to Correction

 

You may request correction or updating of inaccurate, incomplete, or outdated personal data.


Right to Erasure

 

You may request deletion of your personal data, subject to legal, regulatory, tax, accounting, fraud prevention, or legitimate business retention requirements.


Right to Withdraw Consent

 

Where processing is based on your consent, you may withdraw such consent by contacting us. However, withdrawal of consent may affect our ability to provide certain services to you.


Right to Grievance Redressal

 

You may raise a complaint or grievance regarding the handling of your personal data by contacting us at the details provided below.


Right to Nominate

 

You may have the right to nominate another individual who can exercise your rights in the event of your death or incapacity, as permitted under applicable law.

To exercise any of these rights, please write to us at sales@indicwisdom.com.

We may request additional information to verify your identity before processing your request.

 


14. Duties of Users

 

As a user of our website, you are expected to:

  • Provide accurate and updated information
  • Not impersonate another person
  • Not provide false, misleading, or fraudulent information
  • Not misuse the website or its services
  • Not file false or frivolous complaints
  • Comply with applicable laws while exercising your rights

 


15. Cross-Border Data Transfer

 

Your personal data may be processed or stored using third-party service providers, servers, or platforms located in India or outside India.

Where personal data is transferred outside India, we will take reasonable steps to ensure that such transfer is carried out in accordance with applicable data protection laws.

 


16. Third-Party Links

 

Our website may contain links to third-party websites, payment gateways, marketplaces, social media platforms, analytics tools, or other external services.

We are not responsible for the privacy practices, content, security, or policies of such third-party websites or services.

We encourage you to read the privacy policies of any third-party websites or services before providing personal data to them.

 


17. Changes to This Privacy Policy

 

Indic Wisdom reserves the right to update, change, or modify this Privacy Policy at any time.

Any changes will be effective from the date the updated Privacy Policy is posted on our website.

We encourage you to review this page periodically to stay informed about how we protect your personal data.

 


18. Governing Law and Jurisdiction

 

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, the courts at Mumbai, Maharashtra, shall have exclusive jurisdiction over any disputes arising out of or in connection with this Privacy Policy.

 


19. Grievance Officer

 

In accordance with applicable Indian laws, including the Information Technology Act, 2000 and rules made thereunder, you may contact our Grievance Officer for any privacy-related complaint, concern, or request.

Grievance Officer: Ms. Rupali Chache
Email: sales@indicwisdom.com

We will make reasonable efforts to address your complaint within the timeline prescribed under applicable law.

 


20. Contact Us

 

For any questions, complaints, or requests regarding this Privacy Policy or the handling of your personal data, you may contact us at:

Indic Wisdom Private Limited
Website: www.indicwisdom.com
Registered Address: B/803, Silver Leaf CHS, Building No. 01, Near National Avenue, Akurli Road, Kandivali East, Mumbai, Maharashtra, India, 400101
Email: sales@indicwisdom.com
Phone: +91 9819235991

 


21. Privacy Guidance

 

To protect your privacy, please do not share sensitive personal information such as bank account details, payment passwords, OTPs, health data, government ID numbers, or other confidential information through open message fields, forms, or customer support chats unless specifically required for a valid purpose.